The Feigenbaum Philosophy

Traditionally (pre-1970s) in the United States, quality assurance was widely associated with establishing and measuring conformance to technical specifications on the shop floor and in inspection departments.

The evolution which has occurred in transforming this narrow, reactive view of quality to its current broad companywide, approach in the United States can be credited to Feigenbaum.
He has had a great impact on this transformation through his total quality control concept and strategies

Feigenbaum define total quality control as an effective system for integrating the quality-development, quality-maintenance, and quality-improvement efforts of various groups in an organization so as to enable marketing, engineering, production, and service at the most economical levels which allow for full customer satisfaction

Feigenbaum stresses a systems approach to quality through the definition of a quality system
A quality system is the agreed on, company-wide and plant-wide operating work structure, documented in effective, integrated technical and managerial procedures, for guiding the coordinated actions of the work force, the machines, and the information of the company and plant in the best and most practical ways to assure customer quality satisfaction and economical costs of quality.

Feigenbaum's philosophy is summarized in his Three Steps to Quality:

Quality Leadership
Modern Quality Technology
Organizational Commitment