Freedom from Fear

Ideas and feedback from employees are essential.These can only come when employees feel they can give their comments without exposure to blame,reprisals,or other consequences administered by a management.Employees feared their ideas might be ridiculed or cause others to view them as troublemakers.

Fear that management will view any negative comment as adverse is a powerful disincentive for employees to provide suggestions,challenge the status quo,or to offer accurate and honest feedback.

This sort of fear prevent people from making improvements suggestions,employees fear that their suggestions will be viewed as criticism of managerial practices.

Fear also cause people distance away from working to improve efficiency,they may believe that such activities will cause job elimination.

Fear of reprisal to an employee who makes a mistake may caused employee to cover up their mistake and make them deliver low quality product to customers.

It has been estimated that more than 80% of quality problems are caused by management action,whereby less than 20% caused by worker error.More than 80% problem causes rooted from managerial control-the systems,procedures,policies,equipment,etc.

It requires substantial effort and cultural change to replace this fear with open communication.

There are too many new skill to learn and to many old habits to overcome.